Uber or Bolt driver account blocked — what to do

Updated: 12 November 2026

The most common reasons

• Expired or missing documents — OC insurance, technical inspection, medical certificates, licence extract.
• Failed identity check — the in-app selfie doesn’t match the person verified at sign-up.
• Safety — unsafe or drowsy driving, alcohol, aggressive behaviour, a car that doesn’t meet requirements.
• Misconduct — e.g. refusing a passenger with an assistance dog or a wheelchair, stretching trips, very high cancellations.

What to do, step by step

1. Read the message in the app. It often shows straight away what’s missing — for example a document.
2. Update your documents. In Uber: menu → Account → Documents. Approval usually takes up to 24 hours, at most 72.
3. Message your fleet partner. Some documents (the licence extract, car photo) are added by the partner on their account.
4. Appeal. For a permanent Uber deactivation, appeal in the app’s Verification Center. You can ask for a review when the block lasts more than 7 days and you can’t fix it yourself. On Bolt, contact support in the driver app.
5. Add evidence. Screenshots, a description of what happened and, where allowed, dashcam footage.

How to avoid a block

• Save the expiry dates of your OC, inspection and certificates in your phone — with a reminder 2 weeks before.
• Take verification selfies in good light, without a cap or sunglasses.
• Don’t accept rides you don’t intend to complete — a high cancellation rate hurts your account.
• Look after your rating — see safety and high ratings.

FAQ