Safety and high ratings for Uber and Bolt drivers

Updated: 12 November 2026

Safety tools in the apps

Uber and Bolt have built-in safety features: an emergency button that quickly calls 112, trip sharing with people you trust, and contact with the app’s safety team. Find them in your app before you need them.

Before the ride

• Check the passenger’s name and destination before you set off.
• If the ride was ordered for someone else and something feels off, you can cancel and report it in the app.
• At night, park in well-lit places, ideally where other drivers wait.

Cash

• Carry only as much cash as you need for change.
• Put any surplus somewhere safe, out of the passenger’s reach.
• If you prefer to drive cash-free, set the apps to card payments only.

Conflict with a passenger

1. Speak calmly and briefly; don’t get into an argument.
2. If things turn dangerous, stop in a safe, public place and end the ride.
3. If you are under threat, call 112.
4. Report the incident in the app and tell your fleet partner.

Dashcam

A dashcam that records the road helps with accidents and disputes. If it also records the inside of the car, let passengers know — for example with a sticker by the door — and don’t share recordings with outsiders. Keep recordings only as long as you need them.

How to keep a high rating

• A clean car — inside and out, with no strong smells.
• A greeting — say hello and confirm the passenger’s name.
• The route — follow the navigation, and ask before changing it.
• Smooth driving — no harsh braking and no phone in hand.
• Small touches — a phone charger, water in hot weather, help with luggage.
• Music and temperature — ask what suits the passenger.

See also: taxi inspections — documents and penalties.

FAQ