Updated: 12 November 2026
A passenger left something behind
- Check the car after every ride — especially the back seat and the boot.
- Passengers usually contact the driver through the app. Don’t hand items to anyone who wasn’t the passenger on that ride.
- Agree a return place and time that suit you.
- On Uber, when the driver returns an item directly to the passenger within two weeks of the ride, the passenger may be charged a fixed 40 zł fee — it goes to the driver and appears in the weekly statement. Drivers can’t set the fee themselves.
- If nobody gets in touch, tell app support or hand the item in to a lost-property office.
A passenger soiled the car
- Take photos straight away — clear ones showing the mess and the interior.
- Report it in the app against that ride, as soon as possible after it ends.
- Keep the receipt if the car had to be professionally cleaned.
- The apps review the report and may charge the passenger a cleaning fee.
Prevention
- Keep bags, wipes and cleaner in the car.
- If a passenger feels sick, stop somewhere safe and open a window.
- Seat covers are easier to clean than upholstery.
- Before weekend nights and New Year’s Eve, prepare a kit — see Christmas and New Year’s Eve in taxi.
Fee rules can change — check current terms in the app’s help section. If anything is unclear, your Optymist manager can help prepare the report.
FAQ
How much does an Uber driver get for returning a lost item?
If the driver returns it directly to the passenger within two weeks of the ride, the passenger may be charged a fixed 40 zł fee, which goes to the driver.
What should I do if a passenger soils the car?
Take photos immediately and report it in the app against that ride. Keep the cleaning receipt.
Can I set my own fee for returning an item?
No. The fee is set by the app.
