Collision or accident in a taxi with a passenger — what to do

Updated: 12 November 2026

Straight away at the scene

1. Stop, switch on your hazard lights and put out the warning triangle.
2. Check that you and your passenger are unhurt. If anyone is injured, call 112.
3. If it’s safe, lead the passenger off the road to a safe place.

Police or a written statement?

• People are injured — it’s an accident. Always call the police and an ambulance, and don’t move the cars unless you must.
• Only vehicle damage, and both sides agree on fault — you can write an oświadczenie sprawcy (at-fault driver’s statement): drivers’ details, plate numbers, OC policy numbers, place, time and description. Both sides sign.
• A dispute over fault, no OC on the other side, or suspected alcohol — call the police.

Gather evidence

• Photos of the cars, damage, plates, vehicle positions and road signs.
• Witness details — name and phone number.
• Dashcam footage if you have it — save it right away.

The passenger and the app

• End the ride in the app and report the incident in the help section.
• An injured passenger can claim compensation from the vehicle’s OC insurance — that’s why your OC must cover passenger transport.
• Don’t argue about fault with the passenger or promise money on the spot.

Afterwards

1. Call your fleet partner — at Optymist your manager is available 24/7.
2. If you drive an owner’s car, the owner must know about the damage as soon as possible.
3. Report the claim to the insurer (the at-fault driver to their own OC, the injured party to the at-fault driver’s OC).
4. If the car isn’t roadworthy, stop taking rides until it’s repaired and inspected.

See also: driver safety and winter driving.

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